Relationships with Customers

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The UACJ Group strives to satisfy customers and earn their trust through excellence in quality, technology, and execution.

Basic Policies on Quality

  1. We will constantly strive to improve our capabilities in technological development, quality management, and frontline execution to offer products and services that earn the satisfaction and trust of customers.
  2. We will fulfill demands put before us.
  3. We will carefully consider the quality objectives we have established and results we have obtained, and allocate management resources as needed.
  4. We will undertake quality improvement activities with participation by all Group members to ensure that all employees understand our policies on quality.
  5. All Group employees will act based on a clear understanding of our stance on quality and will participate in quality improvement activities.

Quality Management System

The UACJ Group has established its Quality Committee, chaired by the Executive in Charge of Quality, as the highest organ for advancing quality management. The Quality Committee discusses and reports on the status of quality, significant problems, and other quality-related matters.

Quality control groups have been established for each of the Group’s businesses – flat rolled products, extrusion, foil, casting and forging, copper tubing, and precision-machined components. These individual quality control groups work together with the Engineering and Maintenance Department and the leaders of organizational units, as they pursue quality management activities.

Quality Improvement Activities

A uniform, annual quality management policy has been established for the entire UACJ Group. In fiscal 2016, quality objectives and priorities were clearly stated under the slogan, “Enhance quality from the bottom up to create a leading corporate group with world-class competitiveness,” and measures for improving quality were undertaken.

Fiscal 2016 Quality Objectives

  1. Zero major quality problems (quality anomalies)
  2. 10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages those that do not.

Key Objectives

  • Identify fundamental causes of problems to prevent recurrences and human error.
  • Identify customer needs and expectations, and respond to them swiftly to increase customer satisfaction.
  • Secure necessary capabilities and understanding, based on appropriate education, training, and experience.
  • Strengthen technology assimilation and quality management in the transfer of control of products.

Through focused action on these key objectives, the UACJ Group as a whole achieved a 2% reduction in complaints.

At present, no UACJ Group products are prohibited for sale due to major quality problems, or are the subject of a dispute.

Considering factors including our fiscal 2016 results, we decided to carry forward with the same quality objectives in fiscal 2017 under the slogan, “Elevate quality to create a leading corporate group with world-class competitiveness.” Key objectives reflecting our vision of the future will be established, and we will proceed with efforts to further improve quality.

Fiscal 2016 Quality Objectives

  1. Zero major quality problems (quality anomalies)
  2. 10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages those that do not.

Key Objectives

  • Identify the fundamental causes of problems to prevent both problem recurrence and human error
  • Achieve greater customer satisfaction by identifying customer needs and expectations, and rapidly responding to them
  • Secure necessary capabilities, and ensure proper understanding, by conducting appropriate education and training activities and providing employees with opportunities to learn on the job
  • Strengthen capabilities to manage technical integration and quality when transferring control products

Quality Management based on International Certifications

The UACJ Group practices quality management in accordance with the international quality management system certifications obtained by UACJ and its Group companies. For Group companies that have yet to obtain these certifications, the Engineering and Maintenance Department provides support enabling quality management that conforms to international certification requirements.

Measures to Improve Customer Satisfaction

In both its management philosophy and basic policies on quality, the UACJ Group states that it will strive “to offer products and services deserving of our customers’ satisfaction and trust.”

Knowing what customers want, therefore, is essential. To gather customer feedback, we conduct regular customer satisfaction surveys. We also hold gatherings where customers can tell us directly what they think and what they would like to see in our products. Having collected feedback from activities such as these, we analyze it and then apply findings in improvement activities and development of new products.

Addressing Complaints

For fiscal 2016, our objectives in addressing customer complaints were: “Zero major quality problems (quality anomalies),” “10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages and those that do not.” In fiscal 2017, our efforts to achieve these objectives will continue.

Regarding major quality problems, we have created uniform decision criteria for the entire Group, share information throughout the Group, and are working to prevent recurrences of problems experienced in the past.

Responding to Customer Questions

On its website, the UACJ Group has created a page where customers can submit questions on matters such as orders for aluminum materials and technical issues concerning applications, and ask for prepared information. Regardless of the nature of the inquiry, we make a point of providing customers with swift, accurate responses.

The number of questions we receive has been averaging about 200 per year over the past several years, with 20-30% coming from overseas. Going forward, we intend to further deepen our interaction with customers and reflect what we learn in the development of new products and other activities, as well.

Awards Received from Customers

Award Recipient Rationale
Toyota Motor Kyushu, Inc.
Lexus Gold Award
(May 2016)
UACJ For maintaining/improving quality for aluminum to be used in automobile body sheets
Mitsubishi Heavy Industries, Ltd.
Letter of appreciation for being a Fiscal 2015 Outstanding Partner in the Integrated Defense & Space Systems Domain
(September 2016)
UACJ Foundry & Forging Corporation Recognized for cooperation in cutting costs and meeting integrated deadlines in manufacturing and sales
Orora Working Together (Australia)
(October 2016)
UACJ Corporation Recognized for excellence in quality, on-time performance, and technical support
Fiscal 2016 Cho Monozukuri Innovative Automotive Parts and Components Award presented by the Monodzukuri Nippon Conference and the Nikkan Kogyo Shimbun
(November 2016)
Pacific Industrial Co., Ltd.
UACJ Corporation
Recognition for development of automotive body components using friction-stir-welded tailored aluminum blank materials

Awards Received from Outside Organizations

Award Award Description Recipient of a prize
Japan Aluminum Association
Association Award (Development Award)
(May 2015)
Award is presented for technical advancement, product development, and products that have contributed to demand expansion for the aluminum industry, and for products that are expected to promote aluminum demand and develop new markets. For development of the new AA2013 aircraft aluminum alloy, which offers outstanding extrusion workability and corrosion resistance.
Katsuya Kato and Hidenori Hata (Research & Development Division)
Hideo Sano (UACJ Corporation)
Japan Aluminum Association
Association Award(Technology Award)
((May 2016)
Award is presented for technical advancement, product development, and products that have contributed to demand expansion in the aluminum industry, and for aluminum material, and product manufacturing and processing technologies, that are outstanding as technical achievements or make significant social contributions in terms of environmental protection. For Development of Refill Friction Stir Spot Welding
Masaki Kumagaya and Toshihiko Fukuda (Research & Development Division)
The Japan Institute of Light Metals
Light Metal Paper-by-Newcomer Prize
(November 2016)
Award recognizing up-and-coming researchers age 30 or younger who have presented an outstanding paper contributing to the advancement of scholarship or technology in the area of light metals. Keiji Hasegawa (Research & Development Division)
The Japan Institute of Light Metals
Light Metal Advancement Award
(November 2016)
Awarded to promising researchers or engineers age 36 to 45 for outstanding achievements in scholarly research or technical development in the area of light metals. Hidenori Hata (Research & Development Division)
The Japan Institute of Light Metals
Oyamada Medal
(November 2016)
Awarded for outstanding performance in inventing, conceiving, or performing research leading to outstanding technology for light metal production or manufacturing of light metal products. Mineo Asano (Research & Development Division)
The Japan Institute of Light Metals
Takahashi Award
(November 2016)
Presented to craftspeople who have made significant contributions to the development of industrial technology related to light metal casting, die-casting, or the melting and casting of expansile materials secondary alloys, or secondary metal. Kazuhiro Maegawa (Fukui Works)

Dissemination of Information on New Products and Technologies

Publication of a Technology and Research Journal

Recent editions of UACJ Technical Reports include Vol. 2 No. 2, published in July 2016, Vol. 3 No. 1, published in March 2017.

UACJ Technical Reports offer readers papers on the results of basic and applied research, analyses of technologies and discussions of future development possibilities, introductions of new products and coverage of various other topics.

We plan to continue publishing UACJ Technical Reports as a tool for highlighting the UACJ Group’s latest technical achievements in terms of research results, and new products and technologies.

「UACJ Technical Reports」