Relationships with Customers

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The UACJ Group strives to satisfy customers and earn their trust through excellence in quality, technology, and execution.

Basic Policies on Quality

  1. We will constantly strive to improve our capabilities in technological development, quality management, and frontline execution to offer products and services that earn the satisfaction and trust of customers.
  2. We will fulfill demands put before us.
  3. We will carefully consider the quality objectives we have established and results we have obtained, and allocate management resources as needed.
  4. We will undertake quality improvement activities with participation by all Group members to ensure that all employees understand our policies on quality.
  5. All Group employees will act based on a clear understanding of our stance on quality and will participate in quality improvement activities.

Quality Management System

The UACJ Group has established its Quality Committee, chaired by the Executive in Charge of Quality, as the highest organ for advancing quality management. The Quality Committee discusses and reports on the status of quality, significant problems, and other quality-related matters.

Quality control groups have been established for each of the Group’s businesses – flat rolled products, extrusion, foil, casting and forging, copper tubing, and precision-machined components. These individual quality control groups work together with the Quality Management Department and the leaders of organizational units, as they pursue quality management activities.

Quality Improvement Activities

A uniform, annual quality management policy has been established for the entire UACJ Group. In fiscal 2017, quality objectives and priorities were clearly stated under the slogan, “Enhance quality to create a leading corporate group with world-class competitiveness,” and measures for improving quality were undertaken.

Fiscal 2017 Quality Objectives

  1. Zero major quality problems (quality anomalies)
  2. 10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages those that do not.

Key Objectives

  • Identify fundamental causes of problems to prevent recurrences and human error.
  • Identify customer needs and expectations, and respond to them swiftly to increase customer satisfaction.
  • Secure necessary capabilities and understanding, based on appropriate education, training, and experience.
  • Implement DR (design reviews), change management, and initial flow control in the transfer of control of products.

Through focused action on these key objectives, the UACJ Group as a whole achieved a 7% reduction in complaints.

At present, no UACJ Group products are prohibited for sale due to major quality problems, and none are the subject of a dispute.

Considering factors including our fiscal 2017 results, we decided to carry forward with the same quality objectives in fiscal 2018 under the slogan, “Further strengthen the quality platform to realize world-class competitiveness.” Key objectives reflecting our vision of the future will be established, and we will proceed with efforts to further improve quality.

Fiscal 2018 Quality Objectives

  1. Zero major quality problems (quality anomalies)
  2. 10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages those that do not.

Key Objectives

  • Identify the fundamental causes of problems to prevent both problem recurrence and human error
  • Achieve greater customer satisfaction by identifying customer needs and expectations, and rapidly responding to them
  • Secure necessary capabilities, and ensure proper understanding, by conducting appropriate education and training activities and providing employees with opportunities to learn on the job
  • Implement DR, change management, and flow control
  • Strengthen the quality management structure

Quality Management based on International Certifications

The UACJ Group practices quality management in accordance with the international quality management system certifications obtained by UACJ and its Group companies. For Group companies that have yet to obtain these certifications, the Quality Management Department provides support enabling quality management that conforms to international certification requirements.

Measures to Improve Customer Satisfaction

In both its management philosophy and basic policies on quality, the UACJ Group states that it will strive “to offer products and services deserving of our customers’ satisfaction and trust.”

Knowing what customers want, therefore, is essential. To gather customer feedback, we conduct regular customer satisfaction surveys. We also hold gatherings where customers can tell us directly what they think and what they would like to see in our products. Having collected feedback from activities such as these, we analyze it and then apply findings in improvement activities and development of new products.

Addressing Complaints

For fiscal 2017, our objectives in addressing customer complaints were: “Zero major quality problems (quality anomalies)” and “10% or greater year-on-year improvements in numbers of complaints, both those involving claims for damages and those that do not.” In fiscal 2018, our efforts to achieve these objectives will continue.

Regarding major quality problems, we have created uniform decision criteria for the entire Group, share information throughout the Group, and are working to prevent recurrences of problems experienced in the past.

Responding to Customer Questions

On its website, the UACJ Group has created a page where customers can submit questions on matters such as orders for aluminum materials and technical issues concerning applications, and ask for prepared information. Regardless of the nature of the inquiry, we make a point of providing customers with swift, accurate responses.

The number of questions we receive has been averaging about 200 per year over the past several years, with 20-30% coming from overseas. Going forward, we intend to further deepen our interaction with customers and reflect what we learn in the development of new products and other activities, as well.

Awards Received from Customers

Award Recipient Rationale
NHK Spring Co., Ltd.
Special Contribution Award
(June 2017)
UACJ For zero defects and 100% on-time deliveries of aluminum plate. In appreciation of outstanding efforts to further surface treatment and special-order aluminum alloy technologies, and for proactively providing streamlining recommendations and making outstanding contributions to production activities.
Toyota Motor Corporation
New Lexus LS Project Award in the Technology Category
(October 2017)
UACJ In appreciation of outstanding contributions to product appeal for the new Lexus LS.

Awards Received from Outside Organizations

Award Description Recipient of a prize
Japan Aluminum Association
Association Award (Development Award)
(May 2017)
Award is presented for technical advancement, product development, and products that have contributed to demand expansion for the aluminum industry, and for products that are expected to promote aluminum demand and develop new markets. For development of Ai-PAC II packaging material printed with codes invisible to the naked eye.
Ko Nishio, Yukie Kitada (Research & Development Division)
Toru Tanaka, Akihiro Koike (UACJ Foil Corporation)
Japan Aluminum Association
Association Award(Technology Award)
(May 2017)
Award is presented for technical advancement, product development, and products that have contributed to demand expansion in the aluminum industry, and for aluminum material, and product manufacturing and processing technologies, that are outstanding as technical achievements or make significant social contributions in terms of environmental protection. Automobile body parts using friction-stir-welded aluminum tailored blanks
Shunya Okada, Kazuo Matsubara, Toshihiko Fukuda (Research & Development Division)
The Japan Institute of Light Metals
Takahashi Award
(November 2017)
In recognition of the achievements of craftspeople in advancing industrial technologies related to light-metal casting and die-casting, and melting and casting of expansile materials, secondary alloys, and recycled base metals Kaoru Fujieda (Nagoya Works)
Japan Institute of Copper
51st Research Paper Awards
(November 2017)
For research papers contributing to the sound development of the copper products industry by advancing science and technology related to copper products Mechanism for suppressing honeycomb corrosion of copper alloys that include large amounts of phosphorous additives
Yoshihiko Kyo, Yoshiyuki Otani, Koji Kanamori, Hiromi Kono, Masaki Kumagaya (Research & Development Division)

Dissemination of Information on New Products and Technologies

Publication of a Technology and Research Journal

The most recent edition of UACJ Technical Reports, Vol. 4 No. 1, was published in February 2018.

UACJ Technical Reports offer readers papers on the results of basic and applied research, analyses of technologies and discussions of future development possibilities, introductions of new products and coverage of various other topics.

We plan to continue publishing UACJ Technical Reports as a tool for highlighting the UACJ Group’s latest technical achievements in terms of research results, and new products and technologies.

「UACJ Technical Reports」